Make anticipation your new operational advantage
We don’t sell tools.
We solve what is costing you time, money and reputation.
In large operations —telcos, carriers, data centers, and business areas outside IT too— the problem is almost never purely technical. It is that nobody has the full picture. E3 CreaTIC puts your operation in order, connects it and automates it until it stops reacting and starts anticipating.
Our solutions
Six fronts, one goal: that your operation stops running blind.
Each solution addresses a specific pain. Pick the one that sounds most like today —or review them all, because they are almost always connected.
Service management for network and IT operations
Your service desk doesn’t need more people. It needs to stop running blind.
See solutionEnterprise process management
HR, Legal, Finance and other business areas need order too — not only Network and IT operations.
See solutionNetwork and IT asset management
You cannot protect or audit what you don’t know you have.
See solutionObservability and intelligent event management
Your operation is not short on data. It has too much noise.
See solutionIntegrations
Every platform that doesn’t talk to the others is one more blind spot.
See solutionApplied artificial intelligence
AI does not replace your team. It takes away the work nobody enjoys doing.
See solutionYour service desk doesn’t need more people. It needs to stop running blind.
- “SLAs are missed and we don’t know why until it’s too late.”
- “Every area has its own version of how a ticket should be resolved.”
- “We approve changes manually and lose days doing it.”
How we solve it
We implement and tune your Service Management platform so the full ticket lifecycle —creation, escalation, approval, closure— has clear rules and real traceability. We integrate IVRs, ERPs, CMDB and collaboration (Teams) so the service does not live isolated from your ecosystem.
Proof with real clients
Higher education · UNAB
12 service areas managed and 51,472 tickets handled in one year, with a service rating of 4.9 / 5.
Telco · Liberty Latin America
Consolidation of 10 scattered ticketing systems into a single platform, serving more than 2,000 users. We standardized the most critical processes of the operation —major incidents and changes— and configured SLA rules by severity, type, category and market, with automatic escalation at every critical threshold. A breach stops being a surprise: you see it coming.
HR, Legal, Finance and other business areas need order too — not only Network and IT operations.
- “HR handles staffing requests over email and WhatsApp, with no traceability.”
- “Every area in the company has its own spreadsheet to ask for something.”
- “An onboarding process crosses 5 different areas and nobody knows where it stands.”
How we solve it
We bring the same principles that put IT operations in order —single point of contact, service catalog, self-service portals, service levels and workflow automation— to the business areas operating without them: HR, Legal, Finance, Facilities, internal support. This is not extending IT to other areas: it is enterprise process management, the same management discipline applied to any team that delivers an internal service, with the traceability and quality IT demands today.
Proof with real clients
Higher education · UNAB
Admissions receives special certificate requests from the whole university community, and HR runs the entire request and approval process for faculty and staff vacation. And when a new hire joins, a single intake form distributes and measures, in parallel, the IT, HR and Finance tasks inside one flow: access, contract, confidentiality and payroll, with approvals and SLAs per area.
Native business processes, outside IT
An agrochemical distributor: we modeled, step by step, their real foreign-trade flow on top of InvGate Service Management.
You cannot protect or audit what you don’t know you have.
- “We don’t really know what equipment we have or where it is.”
- “The inventory was loaded by hand, never discovered by agents.”
- “Licensing compliance is a surprise at every audit.”
How we solve it
We design and implement your centralized CMDB and end-to-end asset control —discovery, lifecycle, licensing— so you stop operating on manual, outdated inventories. This is not an inventory exercise: it is the foundation everything else stands on (events, automation, reporting).
Proof with real clients
Agribusiness · The Elite Flower
Assets managed independently across 5 regions in 5 countries, with automatic alerts when a device moves to a different network segment — an early signal that it left where it was supposed to be.
Energy · Grupo Energía Bogotá
Identifies unauthorized software installed on company devices — critical in operations with high staff and contractor turnover, where that risk is constant.
Healthcare · Grupo Amarey
We hardened the communication between sites and the central asset server — closing one more door to potential attacks, in a sector where protecting information is not optional.
Your operation is not short on data. It has too much noise.
- “Thousands of alerts a day and we don’t know which ones matter.”
- “Each shift sees something different and they don’t hand over the context.”
- “Monitoring tools disconnected between Network and IT.”
How we solve it
We centralize data and event collection (Zabbix and other monitoring platforms), integrate it with your Service Management and asset operation, and enable customer portals with per-account management —key in B2B, Telco and Data Center operations. The goal is not to "monitor more": it is that every event reaching a human is already worth reviewing.
Proof with real clients
Operational KPI improvement
A Telco company achieved a 36% MTTR improvement in the first year of its EVA rollout.
ISP / B2B portal · GTD
B2B monitoring portal on Zabbix with per-customer management, progressively expanding coverage through 2026.
If you want to raise the intelligence level of your event management, meet EVA →
Every platform that doesn’t talk to the others is one more blind spot.
- “Service Management doesn’t talk to the CMDB. Monitoring doesn’t talk to Network.”
- “We have duplicate tools and nobody knows which one is the source of truth.”
- “Every vendor has its own version of technical reality.”
How we solve it
We connect your operating ecosystem —Service Management, monitoring, CMDB, ERPs, IVRs, the client’s own AI engines— via APIs and webhooks, so information flows in one direction and with one meaning. We don’t implement isolated tools: we make the ones you already have work as one.
Proof with real clients
Telco · Liberty Latin America
Service Management integrated with the client’s own AI agent for Care Operations, wiring close to 40% of ticket volume for response and closure without human intervention.
Telco · Cable and Wireless Panamá
When a core fiber device (OLT) fails, the service management system automatically identifies every affected port and pushes that information to the IVR system — replacing a process that used to depend on an agent logging them one by one.
Telco · Liberty Latin America
We wired ticket lookups directly into ArcGIS, the operation’s mapping system — connecting case management with the real location of infrastructure in the field.
AI does not replace your team. It takes away the work nobody enjoys doing.
- “Agents write ambiguous or incomplete tickets, and that delays resolution.”
- “Nobody has time to manually review thousands of alerts to find the root cause.”
- “Asset and license decisions are made by gut feel, with no data behind them.”
How we solve it
By applying AI assistants that help write and standardize tickets; that anticipate license expirations before they turn into compliance risk; and that suggest explainable root-cause candidates.
Proof with real clients
Grupo Amarey
Not every agent is a good writer, and today that costs clarity and resolution time — AI turns an incomplete or poorly written description into a clear, complete and traceable ticket, and does the same with knowledge base articles.
Liberty Networks
We combine several AI engines to move from thousands of loose alerts to explainable root causes. An anomaly engine catches both obvious spikes and gradual degradations; a pattern engine identifies which alerts tend to show up together; and a root cause (RCA) engine ranks the most likely candidates with their certainty level. All of it can be queried in natural language through a conversational assistant, and every conclusion comes with the reasoning behind it — never as a black box.
Which of these pains is costing you the most today?
Let’s talk for 30 minutes. No generic proposal, no filler slide deck — with your real operation on the table.